Regarding the materials:

"The Beyond Z consulting tools were instrumental in creating accountability within our organization between staff and management, without diminishing management's ability to control the final outcome - often a manager's fear. The result was clearer expectations, more measurable results and greater trust - all vital to a growing and changing business like ours."

Regarding the approach:

"There is an agility that comes with being a small business that an entrepreneur always wants to retain to some degree, while recognizing that systems and processes are vital for their business's sustainability. I've hired many people to help add order to our operations - often from larger, more established companies - and they always get caught up in the 'should.' The Beyond Z approach was refreshing in that it was bound to reality and focused on the result and how to get there. If you've told this person what the job is, they've said they want it, but they keep doing anything but the job that you've asked them to do - they don't want it and aren't the right fit. Find another solution."